Frequently Asked Questions
Frequently Asked Questions
How do I apply for a wholesale account?
To apply for a wholesale account, click the "Apply for an Account" button on our homepage or contact us directly. Once approved, you'll receive login credentials to access wholesale pricing and place orders online.
What are your minimum order quantities?
Minimum order quantities vary by product and are listed on each product page. Most items require a piece minimum, with per-color or per-style minimums where applicable. Please refer to the individual product listing for exact requirements.
Do you offer custom imprinting and logo customization?
Yes! Most of our products are available with custom imprinting — typically one color in one position. Imprint area dimensions are listed on each product page. Please note that customization requires a setup charge (see below).
What are the setup fees for custom imprinting?
Setup fees vary by product and are listed on each product page. Typical setup charges range from $40–$50 per order for one color/one position imprinting. Please note that setup fees may appear on reorder items at checkout. Your final invoice will reflect any applicable reorder adjustments — please contact us if you have questions about your specific order.
How much does shipping cost?
Shipping costs are calculated based on order size, weight, and destination. Shipping charges will be confirmed and reflected on your final invoice.
How long does shipping take?
Standard production time for imprinted products is 7–10 business days from artwork approval.
Can I reorder the same items?
Absolutely — reordering is easy! Logged-in wholesale customers can view past order history and reorder directly from their account. Contact us if you need assistance matching a previous order.
Do you have a catalog I can download?
Yes! You can download it right off the homepage of the website as a PDF file. You can also browse our full product assortment by category directly on our website.
What are your payment terms?
Payment terms are established at the time of account approval. We accept major credit cards. Net terms may be available for qualified wholesale accounts — please inquire when applying for your account.
Still have questions?
We're here to help! Contact us at info@alexongroup.com and our team will get back to you promptly.