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All opening orders are COD or prepaid until credit is established. Net 30 terms on approval. 1-1/2% finance charges per month may be added to all late accounts. All orders FOB. Oxnard, CA. MINIMUM ORDER IS $150. All orders shipped via FedEx ground or UPS ground unless otherwise requested. No damage claims allowed after 5 days from receipt of goods. We are relieved of all responsibility when the merchandise has left our warehouse. Freight claims must be filed with carrier. Printed order cannot be cancelled. All goods with imprint cannot be cancelled after 24 hours of customer approval and all merchandise not received must be reported in 5 days. RETURNS will not be accepted without a Return Authorization Number (RA). ALL RETURNS MUST BE SALEABLE AND UNMARKED. A 25% restocking charge may apply on returned goods. We reserve the right to adjust prices without advance notice. All imprinted items are subject to a 5% overrun or underrun. Camera-ready artwork is best. Additional charges may apply to other forms of artwork. Production time for imprinted products is 7-15 days depending on product and time of year.